Posts made in July, 2010

“…a hospital without soul is a body repair shop”

Posted by in consulting, Keynote, workshops | 0 comments

“A hospital with soul is a place of healing; a hospital without soul is a body repair shop.” I’m quoting here from Care of the Soul in Medicine by Thomas Moore. In my view, if you work in healthcare then you must read it, give a copy to your CEO (unless that’s you, in which case you should make it required reading for your entire staff).  This is an engaging, accessible, and inspiring work in which Moore presents us with a new vision for medicine – a vision that takes us beyond medicine as a physical science, matrix of prescriptions and treatment plans and sophisticated...

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Guarantee your Patient Payment

Posted by in healthcare collections, Uncategorized, workshops | 0 comments

Traditionally, most healthcare offices bill insurance companies and balance bill patients for the difference in coverage (except where the provider is contracted to accept the insurance payment as payment in full). From there, the office simply sends the bill to the patient, the patient pays and we all live happily ever after…right? WRONG!!! A ‘long time ago and far away’ in a time when only one spouse needed to work to support the family, before credit cards and cable TV; when healthcare (insurance) was relatively inexpensive, your patients got the bill and paid it! Those days are...

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